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Privacy Policy for KR Sports Therapy

At KR Sports Therapy, we value and respect your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, as of 01/01/2025.

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1. Information We Collect

We may collect personal data in the following ways:

  • Contact Information: Name, email address, phone number, postal address, date of birth.

  • Health Information: Medical history, injury details, and other health-related data you provide for sports therapy purposes.

  • Website Usage: We collect data about how you use our website, including IP addresses, browser type, device details, and website usage statistics through cookies (please refer to our Cookie Policy).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide sports therapy services, including assessments, treatments, and consultations.

  • To communicate with you about appointments, treatment plans, and follow-up care.

  • To comply with legal obligations, such as maintaining medical records.

3. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

  • Contractual Necessity: To deliver the sports therapy services you request.

  • Consent: If you provide consent, especially in relation to receiving marketing communications or health data processing.

  • Legal Obligation: To maintain accurate records or comply with regulatory requirements (e.g., medical records).

  • Legitimate Interests: For the operation of the website and to improve services.

4. How We Protect Your Data

We take appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. These measures include:

  • Secure encryption methods for storing and transmitting data.

  • Limiting access to personal information to staff members who need it to provide services.

  • Regular audits to ensure security practices are up-to-date.

5. Sharing Your Information

We will not share your personal information with third parties unless:

  • We have your explicit consent (e.g., sharing your health data with a third-party specialist).

  • Required by law or a regulatory body (e.g., in the case of a medical emergency or legal investigation).

  • We engage service providers (e.g., IT services) who are obligated to protect your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more details, please see our Cookie Policy.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of your personal data.

  • Right to Rectification: You can request corrections to any inaccurate information.

  • Right to Erasure: You can request the deletion of your personal data (subject to certain legal conditions).

  • Right to Restrict Processing: You can ask us to restrict processing of your data in certain circumstances.

  • Right to Data Portability: You can request a copy of your data in a machine-readable format.

  • Right to Object: You can object to the processing of your data, particularly for marketing purposes.

8. Data Retention

We will retain your personal data for as long as necessary to provide services to you, and for a reasonable period afterward to comply with legal, regulatory, or contractual obligations. Medical records may be retained for a period required by law.

9. International Data Transfers

If your personal data is transferred outside of the UK, we will ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will update the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights under data protection laws, please contact us at:

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